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Terms & Conditions

Welcome to TheDotMaze. These Terms and Conditions outline the rules and regulations for the use of TheDotMaze.com website, products, and services. By accessing or using our services, you agree to be bound by the following terms. If you do not agree to these terms, please do not use our website or services.

1. General Information

  • The website and its content, including woodcraft products, designs, and images, are the property of TheDotMaze. All content is protected by intellectual property laws.

  • By accessing our site and purchasing products, you acknowledge that you are entering into a legally binding agreement with TheDotMaze.

2. Woodcraft Product Information

  • Due to the handmade nature of our woodcraft products, slight variations in size, color, texture, and wood grain may occur. These are natural differences and not considered defects.

  • We strive to accurately display product colors on our website, but actual colors may vary due to screen differences.

3. Pricing and Availability

  • All prices on our website are subject to change without notice. Prices include applicable taxes, unless otherwise stated.

  • Product availability is not guaranteed. We reserve the right to cancel orders for products that are out of stock or discontinued. In such cases, you will be notified and refunded accordingly.

4. Orders and Payment

  • By placing an order, you are agreeing to provide accurate payment and shipping information. All payment details must be valid and complete.

  • We accept various payment methods. Payments must be received in full before the products are shipped.

  • TheDotMaze reserves the right to refuse or cancel orders at our discretion, including those suspected of fraud or unauthorized activity.

5. Shipping and Delivery

  • All orders are subject to processing and shipping timeframes as outlined in our Shipping Policy. We are not responsible for delays caused by third-party carriers or customs for international shipments.

  • Risk of loss or damage passes to you once the product is handed over to the shipping carrier. Please refer to our Shipping Policy for more details.

6. Returns and Refunds

  • Please review our Return Policy for details on returning products. Custom-made and personalized woodcraft items are not eligible for return unless damaged or defective.

  • Refunds will be processed in accordance with our Return Policy, and shipping costs are generally non-refundable.

7. Custom Orders

  • Custom and personalized orders are subject to approval and may require additional time for completion.

  • We will communicate directly with you regarding design specifications, timelines, and pricing.

  • Once a custom order is confirmed, changes may not be possible. Custom orders are non-refundable unless the product is defective or does not match the agreed specifications.

8. Intellectual Property

  • All content, including designs, images, and text on this website, is the exclusive property of TheDotMaze, and is protected by intellectual property laws.

  • You may not reproduce, distribute, modify, or create derivative works of any content without prior written consent from TheDotMaze.

9. Limitation of Liability

  • [Your Company Name] shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our products or services.

  • While we take every care to ensure the accuracy of the information on our website, we do not guarantee that the website will be free of errors or that access will be uninterrupted.

10. Governing Law

  • These Terms and Conditions are governed by and construed in accordance with the laws of [State/Country], without regard to its conflict of law provisions.

  • Any disputes arising out of or related to these terms shall be resolved in the courts of [City, State].

11. Changes to the Terms

  • We reserve the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website.

  • Your continued use of the site and our services following the posting of changes will mean that you accept and agree to the changes.

12. Contact Information

If you have any questions regarding these Terms and Conditions, please contact us at TheDotMaze@gmail.com

Privacy & Safety

​At TheDotMaze, we are committed to protecting your privacy and ensuring the safety of your personal information. This Privacy and Safety section outlines how we collect, use, and protect your data when you visit our website and purchase our woodcraft products.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you place an order, subscribe to our newsletter, or contact us. This may include:

  • Personal Details: Name, email address, billing and shipping address, phone number, and payment information.

  • Account Information: If you create an account with us, we may also collect login credentials (username and password).

  • Usage Data: Information about your interaction with our website, such as IP address, browser type, device type, and pages visited.

2. How We Use Your Information

We use your personal information for the following purposes:

  • Order Processing: To process and ship your orders, communicate with you about your purchase, and provide customer service.

  • Payment Processing: To securely process your payment information through third-party payment processors.

  • Marketing: To send you promotional offers, newsletters, or updates, if you have opted in to receive such communications. You can opt out of these at any time.

  • Improving Our Website: To analyze website traffic and usage, improving the user experience and optimizing site performance.

  • Legal Compliance: To comply with applicable legal obligations, such as tax and accounting regulations.

3. Data Security

We take the security of your personal information seriously. We implement a variety of security measures to protect your personal data from unauthorized access, use, or disclosure, including:

  • Encryption: Sensitive information such as payment details is encrypted using secure socket layer (SSL) technology.

  • Secure Payment Processors: We use trusted third-party payment processors to handle transactions securely.

  • Restricted Access: Only authorized personnel have access to your personal information, and they are required to maintain confidentiality.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your data with trusted partners for the following purposes:

  • Shipping and Fulfillment: We may share your shipping information with our delivery partners to ensure the proper delivery of your order.

  • Payment Processing: Your payment information is shared with third-party payment processors to complete transactions securely.

  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal requests.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and gather data about how you interact with our site. Cookies are small data files that are placed on your device to remember preferences and improve site functionality.

  • Types of Cookies We Use:

    • Essential Cookies: Required for basic site functionality, such as shopping cart operations.

    • Performance Cookies: Used to analyze site traffic and improve performance.

    • Marketing Cookies: Used to provide relevant advertisements and marketing campaigns.

You can control and disable cookies through your browser settings. However, disabling cookies may impact your ability to use certain features of our site.

6. Third-Party Links

Our website may contain links to third-party websites that are not operated by us. Please note that we are not responsible for the privacy practices of these external websites. We encourage you to read the privacy policies of any third-party sites you visit.

7. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we may have collected information from a minor, please contact us immediately, and we will take steps to delete such information.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access: You have the right to request access to the personal information we hold about you.

  • Correction: You have the right to request that we correct any inaccuracies in your information.

  • Deletion: You can request that we delete your personal data, subject to legal retention requirements.

  • Opt-Out: You have the right to opt out of marketing communications by following the unsubscribe instructions in any promotional email we send or by contacting us directly.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. This includes retaining information for accounting, tax, and legal purposes.

10. Changes to Our Privacy Policy

We may update this Privacy and Safety policy from time to time to reflect changes in our practices or for legal or regulatory reasons. We encourage you to review this policy periodically for the latest information on our privacy practices.

11. Contact Us

If you have any questions or concerns regarding your privacy and safety while using our site or services, please contact us at TheDotMaze@gmail.com

Wholesale Inquiries

At TheDotMaze, we are pleased to offer wholesale opportunities for retailers, interior designers, and businesses looking to carry our unique woodcraft products. If you're interested in purchasing in bulk or becoming a stockist, we’d love to hear from you!

1. Wholesale Partnership

We welcome partnerships with businesses that align with our values and craftsmanship. Whether you operate a brick-and-mortar store or an online marketplace, we offer competitive pricing and tailored solutions for bulk orders.

2. How to Apply for a Wholesale Account

To inquire about wholesale pricing, please send us an email at TheDotMaze@gmail.com with the following details:

  • Business Name

  • Contact Person

  • Email Address and Phone Number

  • Business Address

  • Tax ID Number (if applicable)

  • Website or Social Media (if applicable)

  • A brief description of your store, including target customers and product lines

Once we receive your inquiry, our team will review your application and respond within 5-7 business days to discuss the next steps.

3. Minimum Order Quantities (MOQ)

To qualify for wholesale pricing, we have a minimum order quantity requirement of 100 units. For custom orders, we may have different MOQs depending on the nature of the product.

4. Wholesale Pricing & Payment Terms

  • Wholesale prices are available upon request. All prices are listed in Euro and do not include shipping, taxes, or duties.

  • Once approved, payments for wholesale orders are required upfront or under agreed-upon terms. We accept payments via different payment methods for wholesale accounts.

  • Discounts may be available for larger bulk orders. Contact us for more information.

5. Shipping & Lead Times

  • Shipping fees are calculated based on order volume and destination. We can arrange for domestic and international shipments, with lead times typically ranging from 5-6 weeks depending on the size and customization of the order.

  • For custom or made-to-order items, please allow additional time for production. Our team will keep you informed of expected shipping dates upon order confirmation.

  • Any customs fees, taxes, or import duties for international shipments are the responsibility of the buyer.

6. Custom & Personalized Products

We offer custom designs or personalized branding for wholesale partners. If you are interested in custom woodcraft products, let us know your requirements, and we will work with you to create something unique for your store or business.

7. Returns for Wholesale Orders

  • Wholesale orders are non-returnable except in cases of defects or damages. Please inspect your items upon arrival and notify us within 15 days if there are any issues.

  • In the event of a defective or damaged product, we will work with you to either replace the item or offer a credit.

8. Contact Us for Wholesale Inquiries

For more information on wholesale pricing, custom orders, or any other questions, feel free to reach out to us at TheDotMaze@gmail.com

Payment Methods

  • Credit / Debit Cards

  • PAYPAL

  • Bank Account Payments

  • Offline Payments

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Payment Methods
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